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Customer Service Counts

We offer our customers exceptional value also when it comes to services: We listen attentively to their concerns, enabling them to benefit from our fast, efficient, and reliable service anywhere in the world.
Customer Service – The Basis for a Long Partnership
Our top priority is customer satisfaction. We attach great importance to long-term partnerships and therefore do more than just sell plant and equipment. Akyurek Kardesler Ltd will look after your production system long after selling it to you. We offer a world-spanning spare parts service, machine reconditioning, maintenance, analyses, consulting, and training.
A reliable partner...
Our customers can rely on us and our services. We know that outstanding customer service makes the crucial difference between one-time business transactions and long-term, sustainable partnerships. For: good service counts and pays off – for both our customers and for ourselves.
...lifelong: total life-cycle care
Akyurek Kardesler Ltd supports its customers in their business ideas or their technical problems by offering them consulting, engineering know-how, and experience in global project management, implementing solutions jointly with them. But even after the solution has been provided, we continue to accompany our products throughout their life cycles by providing on-site servicing, genuine spare parts, or machines upgrades.
Our extensive services at a glance:
1. Everything needed to construct a plant
Financing services
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We support our customers also financially when it comes to implementing their projects – on attractive terms. |
Technological consulting and engineering
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Vast engineering expertise in the design and construction of small-scale as well as large-scale projects. |
Research and development
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Each year, we invest on developing innovations, and we are involved in numerous research cooperation ventures. |
Installation and start-up
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Delegating our own installation crews to all parts of the world. |
2. Everything needed to operate a plant
Customer service
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Over 130 staff available for worldwide service consulting, service, maintenance, and upkeep. |
Training and continuing education
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We pass our know-how on to our customers, either at our training centers or at our customers’ sites. |
Automation
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To ensure that everything runs smoothly and needs minimum maintenance, we tailor our automation solutions to the production plants we supply. |
3. Additional services
Third-party manufacturing
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Our advanced production facilities and our world-class manufacturing expertise are available to our customers active in the field of plant and equipment production. |
Laboratory
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Physical, chemical, and microscopic analyses of bulk materials, foods, plastics, and printing inks. |
For any inquiries related to our services, please don’t hesitate to contact us.
Customer Service
The world over, we offer you an extensive range of services for all aspects of your production plants. You can rely on the following services:
Retrofits, Reconditioning, and Overhauls
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Maintain your equipment and production systems at state-of-the-art levels – to maximize your production efficiency and to minimize risks. |
Genuine Akyurek Kardesler Ltd Spare Parts
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Akyurek Kardesler Ltd spare parts are available within a short time – throughout the world. |
Servicing & Maintenance
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Regular preventative maintenance will extend your plant’s service life.
World-wide service and maintenance
Our engineers travel all around the world to do service or maintenance to the equipment Akyurek Kardesler Ltd. delivered.
When contacting our service department, always keep the serial number of the machine at hand. If you have a question about a machine or a problem we will help you as soon as possible, either by telephone, e-mail, or if possible, by modem.
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Repairs
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We will supply parts quickly and reliably or perform repairs at your own site. |
Analysis & Consulting
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Extensive plant checks and fine-tuning of production processes. |
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